The slate

Observation work we take on

Each brief is a way of watching how people use an application point. We do not sell remote meters or monthly access. We send a person with a notebook.

Service Pulse Base is hired when a manager can feel that the desk is working harder than it should, and wants the stall points named. The family of work below all sit in the same craft: application analytics as close reading of a live counter, and service usage insights written so staff can act without a glossary.

Paper files and a pen on a wooden desk used for handwritten observation notes

Usage observation days

Scheduled days on the floor watching how visitors actually use the application desk, then a written report of service usage insights.

From $1,850 per observation day · Usually two to four days on the floor, then about a week for the report

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Person approaching a building entrance the way a first-time visitor would

Silent visits

Unnamed walk-throughs of the same path a first-time visitor takes from the door to the application window.

From $420 per visit · Usually three to six visits across different hours

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Rows of waiting-room chairs facing a corridor toward a service desk

Waiting-room studies

Close attention to chairs, clocks, signs, and the minutes people spend before a name is called at the application desk.

From $980 per half-day · Half-days or full days during agreed peaks

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A service counter with a card terminal and a small queue forming

Counter conversation reviews

Noticed, consented observation of the first exchange at the glass: greetings, hand-offs, and the way an application is opened.

From $1,100 per session · One or two sessions of two to three hours

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