Prices below are starting points for Greater Sydney. A site with two desks, evening hours, or a building that needs an escort will be quoted as itself. All figures are in Australian dollars and exclude GST.
Observation days
| Work | Basis | From |
|---|---|---|
| Usage observation day | Per observer, per day on site | $1,850 |
| Written report after observation | Per engagement, according to desks and hours covered | $1,200–$2,400 |
| Debrief at your premises or Castlereagh Street | Included with the report | — |
| Travel beyond Greater Sydney | Quoted before dates are held | At cost + time |
A typical first engagement is two observation days plus a mid-length report. That is the usual way we produce service usage insights for a single application point.
Other visits
| Work | Basis | From |
|---|---|---|
| Silent visit | Per visit, including the letter | $420 |
| Set of three silent visits | Booked together | $1,140 |
| Waiting-room study | Per half-day | $980 |
| Waiting-room study | Per full day | $1,650 |
| Counter conversation review | Per two-to-three-hour session | $1,100 |
What changes a quote
- More than one public-facing window, or a split between ground floor and a mezzanine queue
- Opening hours that start before 8am or run after 6pm
- A requirement for two observers (busy enrolment halls)
- Languages other than English at the counter, if you want those exchanges described with care rather than guessed
What we do not bill as extras
Tea at the desk, ordinary printing of the report, and email questions in the fortnight after the debrief. If you later want a second season — the same desk in winter after a form change — we price it as a shorter return, not as a new invention.
Holding dates
A deposit of 30% of the quoted observation days holds the calendar. The rest is due when the report is delivered. Refunds, cancellations, and no-shows are set out separately.
If you need a number before a letter
Write with the suburb, the kind of application, and whether you want us in a quiet week or a known rush. We answer with a range, then a firm quote once we have walked the public area or seen photographs of the waiting room.